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JOB DESCRIPTION:

As a Customer Service Representative, you will be instrumental in assisting and strengthening the company Customer Service Department to effectively build and maintain internal and external customer relationships providing superior customer service. This role is key to the company’s success by ensuring accuracy of data entry and other records and maintaining customer satisfaction in a data-centric position.

Order Entry & Customer Communication

Process orders and review shipment details including current order pricing, terms, shipping point, date, and delivery date

Communicate any pertinent information to customer service team, sales team, logistics team, plant, warehouses and/or customer, as needed

Shipment and Warehouse Transfer Tracking & Logistics

Ensure paperwork is received in a timely manner

Monitor and track shipments and receipts in Excel, WOW and Great Plains

Resolve any quantity or lot discrepancies

Assist in preparing orders for invoicing

Post transactions accurately in Great Plains and WOW software

Assist in preparing the daily shipping information – data entry and accuracy reviews

Assign Great Plains transactions for next week’s pending transfers

Additional:

Develop and maintain collaborative relationships with logistics, sales, and other departments to support projects or tasks, as assigned

Company Culture:

With our client you will be integrating into a company culture defined by PACE! As an employee you will exemplify and bring forth your unique drive and ambition to fuel the following areas:

PEOPLE first. Everything else follows. They work hard to develop respectful, collaborative relationships and meet shared goals

Take ACTION. They are passionate entrepreneurs and execute with a sense of urgency and strong will to win. They fuel creativity and innovation.

CURIOSITY. They have a deep desire to learn and grow.

ETHICS – They do the right thing in our business and community, even when no one is looking.

! – They have fun and make their mark! They get excited about what they do, they enjoy the process and recognize that enthusiasm and engagement are contagious.

Requirements:

Excellent problem solving, written, and verbal communication skills

Analytical & mathematical skills (including basic algebra)

Proven organizational and multi-tasking capabilities in a fast-paced environment

Accurate data-entry and 10-key skills

Intermediate to advanced skills in Microsoft Excel

Proficient in MS Office Suite

Experience with Accounting Software (Great Plains preferred)

Ability to meet time sensitive deadlines, prioritize responsibilities, and maintain confidential information

Demonstrated ability to work effectively in a team environment and independently as needed

Desire and drive to not simply meet but exceed expectations

Ability to work flexible hours, as needed

Experience: A minimum of 2 years related experience is required

Featured

Customer Service Representative

Customer Service Representative

JOB DESCRIPTION:

As a Customer Service Representative, you will be instrumental in assisting and strengthening the company Customer Service Department to effectively build and maintain internal and external customer relationships providing superior customer service. This role is key to the company’s success by ensuring accuracy of data entry and other records…

Location: Boise, ID

Tagged: Featured, Customer Service

JOB DESCRIPTION

What We Do

Our client integrates their passion for interior design and their partnerships with quality furniture manufacturers to assist in creating functional, comfortable, and attractive environments for all business types. Their experienced team provides comprehensive space planning and design solutions while sourcing unique products to enhance any commercial workspace. The core purpose of their company is to Build Culture, Create Community, and Enrich Lives. They seek to achieve this purpose for every client through each project they undertake, and the long-term customer relationships they’ve developed over the last three decades are a testament to that commitment.

What You Will Do

Generate leads, qualify potential customers, and produce solutions in which clients will utilize furniture and services from the dealership. Sales position is responsible for sales volume, margin percent and new business goals on a monthly, quarterly, and yearly basis.

Lead Generation

·Network extensively for leads (business groups, real estate brokers, A&D community, local com­munity organizations, industry organizations—IFMA, BOMA, IIDA etc.)

·Research for leads through business journals, newspapers, industry periodicals and publications, internet, etc.

·Cold call potential clients in person or by telephone, or combination

·Participate in dealership lead generation programs such as telemarketing, open houses, industry events, etc.; follows up diligently on leads provided by the dealership

Selling

·Qualify leads into potential customers; does thorough need analysis to understand client’s re­quirements for furniture products and services

·Make persuasive presentations to customers on dealership’s products and services—in person, through written/graphic documentation and electronic means

·Develop detailed, accurate and professional looking quotes through own effort or in conjunction with dealership personnel (designers, customer service representatives, project managers, etc.) and presents these to the customer in a timely manner

·Work with service departments to develop service contracts to present to customer when complex services are sold (design, for instance) or for major projects (installation, design, project manage­ment)

·Provide accounting department with timely information for any necessary credit checks

Sale Implementation

·Be responsible for setting up the sale so that it can be efficiently managed and administered by the dealership, and the dealership operations and business personnel

·Accept responsibility for the accuracy of specifications when entering orders themselves, and reviews specifications for obvious errors when done by others (design, for instance); provides com­plete, accurate and timely sales order (header data, pricing, contract numbers, etc.) and work order (site and project parameters, installation schedule, etc.) information required for proposal/sales order system

·Ensure a responsible close of sale by obtaining signed sales orders (and terms & conditions, if ap­propriate), client purchase orders and deposits as required

·Stay involved throughout sale implementation to ensure that any bottlenecks or changes in scope are identified and resolved, and that both customer and dealership are satisfied

Customer/Account Interfaces

·Be available, responsive, and timely to customer inquiries, requests for information and/or quota­tions, problem resolution, etc.

·Provide frequent and regular follow-up contact with customer regarding after sale services and information, including customer satisfaction

·Conduct a professional, cooperative interface with the customer, the customer’s employees, and the customer’s third-party consultants/subcontractors

·Ensure the customer gets frequent and regular reports on order status, project progress and overall customer activity status

·Assist accounting in resolving any late receivables or customer credit issues

Goals and Performance

·Meet monthly, quarterly and yearly sales, margin, and new business goals as set by the dealership and sales manager

·Provide timely reports on sales forecasts and new leads as required

·Participate in special sales programs sponsored by the dealership or in conjunction with the dealership’s designated furniture manufacturers; attends training sessions as determined by the dealership

·Produce activity that results net new relationships, business, and ultimate fulfillment and development of sales pipeline

Contract Furniture Management

·Be knowledgeable of dealership’s product lines—product features, application, technical capabili­ties, specification, etc.

·Have good understanding of contract furniture management at dealer level—account servicing, project management, order preparation, order management, factory interface, delivery & installa­tion— including sale’s role in those processes and procedures

·Function as customer advocate for internal order fulfillment performance and service products

·Have knowledge of office environment issues (ergonomics, etc.)

What You Bring

·A minimum of a bachelor’s degree

·A consultative, team, can-do, and winning attitude

·5 years of selling in a competitive environment

·Proven ability to fill, manage, and close a sales pipe

Featured

Business Development Consultant

Business Development Consultant

JOB DESCRIPTION

What We Do

Our client integrates their passion for interior design and their partnerships with quality furniture manufacturers to assist in creating functional, comfortable, and attractive environments for all business types. Their experienced team provides comprehensive space planning and design solutions while sourcing unique products to…

Location: Spokane, WA

Tagged: Featured, Sales

JOB DESCRIPTION:

What We Do

Our client integrates their passion for interior design and their partnerships with quality furniture manufacturers to assist in creating functional, comfortable, and attractive environments for all business types. Their experienced team provides comprehensive space planning and design solutions while sourcing unique products to enhance any commercial workspace. The core purpose of their company is to Build Culture, Create Community, and Enrich Lives. They seek to achieve this purpose for every client through each project they undertake, and the long-term customer relationships they’ve developed over the last three decades are a testament to that commitment.

What We Need

Along with Route Networking Group, our client is looking for an individual that has experience in and around Government procurement and understands the ins and outs of working within the bounds of government contracting. This position will be working with customers ranging in scope from the GSA to local city procurement officials.

The GSA Specialist will be expected to build brand awareness and preference of our client's solutions by networking in assigned territory to enhance government end-user and influencer relationships and develop sales opportunities. Leads persuasion steps in sales process, including qualifying, relationship building, needs evaluation, solution development/presentation, and closing. Accountable for achieving financial sales targets. As subject matter expert on complex government purchasing process and solution strategies, partners with other front-line sellers on team- based selling to achieve sales goals and grow market share of government business

What Will You Do?

  • Represent the company Brand
    • Model Core Values – Purpose and ideals through positive and responsive image to influencers and government officers. Spends substantial time in the market to drive company opportunities.
  • Identify & Qualify Prospects
    • Progress or Advance bid opportunity and requirements
  • Account Opportunity, Planning & Development
    • Works closely with company leadership & aligned Manufacturer personnel to develop business plan, targets, and goals. While ensuring the company is positioned to meet and exceed goals set forth by the end user and to exceed targets in government vertical.
  • Evaluate End User Needs
    • Maximize time and experience with the end user / influencers through active listening and dialog of desired outcomes to deeply understand needs and move towards presenting solutions in the context of a trusted advisor.
  • Develop Wholistic Solutions
    • Present solutions that have the end users & customers best interest in mind and support both the current and long-term needs
  • Close Business
    • Negotiating the complex GSA environment to convert solutions and conversations into implementable projects and long-term business relationships.
  • Working in a team
    • Must be able to thrive in an interdependent team environment and be able to clearly share companies core values, alignment, and possess the ability to clearly communicate and delegate timelines, deliverables, and customer needs.
  • Admin & Reporting
    • Effectively manage a business plan to track and report sales results / criteria in a timely manner using business systems. Manage expenses, sales pipeline, and all other relevant sales pipeline metrics.

Qualifications

  • Expert knowledge on federal contracting purchasing process and contract requirements
  • Proven ability to create, build, and maintain professional relationships at all levels of the organization. In addition to influencers and cross functional teams
  • Excellent organization, problem-solving, meeting facilitation, and presentation skills.
  • Ability to travel daily away from “home” offices up to 70 percent of time in assigned market with occasional overnight travel, depending on assigned territory; may have occasional international travel, depending on assignment and/or training needs.
  • selling skills, e.g., prospect qualification; lead generation; new business development; account penetration; strategic, and consultative selling; negotiation; and contracts (closing).
  • Ability to work in fast-paced, rapidly changing environment at all levels of organization.
  • Ability to effectively use office automation, communication, software and tolls used within the company.
Featured

Government Sales Specialist

Government Sales Specialist

JOB DESCRIPTION:

What We Do

Our client integrates their passion for interior design and their partnerships with quality furniture manufacturers to assist in creating functional, comfortable, and attractive environments for all business types. Their experienced team provides comprehensive space planning and design solutions while sourcing unique products to enhance…

Location: Boise, ID

Tagged: Featured, Sales

JOB DESCRIPTION:

The Strategic Marketing Consultant drives multi-media sales revenue from large, local & regional accounts, following the Core 4+ Sales Process; understanding their needs (both current & desired) and crafting customized solutions to meet customer needs. Strategic Marketing Consultants understand our client's solutions and have the ability to effectively show they drive results for their customers.

PRIMARY RESPONSIBILITIES:

  • Drives overall and digital-only revenue growth
  • Identify Growth Opportunities from existing customers
  • Prospect for New Business utilizing Core 4+ Sales Process
  • Conduct deep-dive Client Impact Assessments, utilizing pre-call research
  • Develop Results-Based Solutions
  • Present and close proposals
  • Work with client success team to ensure client goals/expectations are met
  • Up-sell existing customers based on need
  • Utilize Salesforce as a Predictive and Collaborative tool

 KEY COMPETENCIES:

  • Digital Mindset
  • Research/Data Driven
  • Results Oriented
  • Change Adoption
  • Core 4+ Sales Process
  • Salesforce Adoption
  • Critical Thinking
  • Emotional Intelligence
  • Collaboration
  • Communication
  • Accountability

 Excellent base, uncapped commission and benefits.

Featured

Strategic Marketing Consultant

Strategic Marketing Consultant

JOB DESCRIPTION:

The Strategic Marketing Consultant drives multi-media sales revenue from large, local & regional accounts, following the Core 4+ Sales Process; understanding their needs (both current & desired) and crafting customized solutions to meet customer needs. Strategic Marketing Consultants understand our client's solutions and have the…

Location: Boise, ID

Tagged: Featured, Sales, Marketing & Advertising, Marketing

JOB DESCRIPTION:

Our client creates the future of fitness! They combine the myriad health benefits of resistance training with the quick reward loops of mobile gaming to provide an immersive, ever-evolving VR experience that keeps their members coming back into the gym! Our client tracks every aspect of member workouts and delivers a quantified-self style report showing progress over time, next milestones, and more. Their company uses learning algorithms to track each workout performance and adjusts their patented resistance subsystem to keep progressing members in achieving their fitness goals!

Minimum Requirements

  • 10+ Years of experience
  • 5+ Years managing team(s) of game developers
  • 5+ Working with the Unity Game Engine
  • 3+ Years working with AR/VR technologies
  • Demonstrable expertise in C#
  • Extensive experience with Javascript (for our cloud platforms)
  • Experience with publishing cross platform games/apps
  • Experience working with international contract developers and maintaining team focus on edge cases and polish
  • Object Oriented Programming
  • Git + Unity and their associated quirks
  • Portfolio of medium-large game/app credits showing a high level of polish
  • Experience working in an Agile environment
  • Self-motivated with the ability to work within a dynamic entrepreneurial environment

Responsibilities

  • Provide leadership to and manage game development team to satisfy product owner vision and company goals
  • Write clean code with a constant eye on performance while reinforcing that practice throughout the development team
  • Focus on reusable architecture and OOP design principles.
  • Take ownership of features from prototype to a highly-polished production state.
  • Improve, make suggestions, raise the bar on any code you work with and reinforce that mindset throughout the development team
  • Demonstrable proficiency in debugging and performance profiling.
  • Have a proven methodology for reviewing other developers code and having your code reviewed.

Bonus Points

  • Experience working with GameSparks
  • Experience working with AWS, Dynamo DB & Stripe
  • AAA game credits, extra bonus points working on licensed games involving multiple approval stages
  • A degree in CS, engineering, data science, or mathematics.
  • Passion for fitness and resistance training.

*Salary commensurate with experience.

**Remote candidates from the US and Canada will be considered.

Featured

Director of Game Development

Director of Game Development

JOB DESCRIPTION:

Our client creates the future of fitness! They combine the myriad health benefits of resistance training with the quick reward loops of mobile gaming to provide an immersive, ever-evolving VR experience that keeps their members coming back into the gym! Our client tracks every aspect of member…

Location: Boise, ID

Tagged: Featured, Software Engineer, Gaming

Job Description:

Our client's BIM Designers are much more than just traditional drafters. They are expected to work independently and OWN all aspects of the 3D model coordination and drawing production. BIM Designers understand buildings and are capable of coordinating primary building elements without the need for much direction from an engineer. They are detail-oriented, tech-focused and have a desire to grow personally and professionally. BIM Designers are responsible for following the Quality Management System (QMS) to ensure quality work outputs during project design and in construction administration.

 Experience:

  • 2+ years of experience using Autodesk Revit or other 3D modeling platform (structural background preferred but not required)
  • Familiar with basic elements of building modeling and construction practices
  • Experience in creating and managing construction documents
  • Experience in fast-paced work environment that requires multitasking

Skills & Abilities:

  • Revit proficiency or experience in 3D modeling platform (if you think we mean AutoCAD this job isn’t for you)
  • Effective communication
  • Highly organized with great time management
  • Ability and willingness to ask questions and think independently while working with a broader team
  • Enjoys creative problem solving and critical thinking
  • Exceptional reasoning and judgement
Featured

BIM Modeler

BIM Modeler

Job Description:

Our client's BIM Designers are much more than just traditional drafters. They are expected to work independently and OWN all aspects of the 3D model coordination and drawing production. BIM Designers understand buildings and are capable of coordinating primary building elements without the need for much direction from an…

Location: Boise, ID

Tagged: Featured, Engineer, Modeler

JOB DESCRIPTION:

Along with our client, Route Networking Group is searching for a creative, analytical, collaborative, and self-driven individual to join our client's team! The  Director of E-Commerce Growth Strategy & Analytics will lead digital strategy for our client's e-commerce brand. Day to day efforts will be focused on optimizing digital platforms and e-commerce sales. This role provides key support in the areas of web analytics, optimization of websites, landing pages, organic and paid campaigns, email and social insights to grow web traffic, generate revenue and drive increased engagement and conversion. This position performs daily and weekly website analysis of key metrics including web traffic, web pathing, abandon rates, booking funnel conversion and bookings performance. Analysis of web advertisement campaigning, search engine marketing data and SEO data is required.

Duties and Responsibilities

E-Commerce

  • Responsible for overseeing the daily management of brand website with focus on driving traffic to the site through multi-channel marketing to increase e-commerce sales, potentialize traffic, and convert KPIs to maximize ROI of all e-commerce activities.
  • Work with front end development team to implement website changes.
  • Work with marketing team to develop multi-channel marketing strategies (e-mail, social, direct mail) for customer lifecycle, onboarding, and growth/retention programs.
  • Contribute to the strategic development and implementation of A/B testing, personalization, and analysis.
  • Oversee visual merchandising to improve customer acquisition and experience through the presentation of product while increasing online conversion, sales, profits, and loyalty.
  • Work with marketing team to establish, test, and optimize digital marketing funnels.
  • Use web analytics and ESP reporting to analyze the performance of site content, site traffic patterns, and emails, optimizing for seasonality, relevance, and selection.

Digital Strategy

  • Oversees the strategy, growth, and planning for e-commerce brand.
  • Develops digital and campaign specific KPI's and benchmarks in partnership with sales and marketing team to achieve and bypass sales goals and brand objectives
  • Measure and report on relevant KPIs across digital campaigns.
  • Ownership and management of Search Engine Optimization (SEO) measurements and monitoring methodologies.
  • Own evaluation/management/selection of all agency partners for paid channels
  • Evaluate emerging digital technologies and make recommendations for adoption where appropriate.
  • Work closely with development and marketing leads on build and maintenance of customer acquisition and retention strategies.
  • Work with marketing team to provide SEO/SEM/PPC and internet marketing thought leadership, innovation and process improvement initiatives.

Digital Marketing

  • Lead paid digital marketing campaign development and implementation in support of conversion, acquisition, and awareness goals.
  • Partners with marketing department, brand managers, PR, influencers, and ad agencies to plan quarterly and monthly digital and social content needs
  • Provide SEO/SEM/PPC and internet marketing thought leadership, innovation and process improvement initiatives.
  • Coordinate with marketing team to optimize ongoing email promotions and content for prospects and existing customers.

Essential Skills

    • Proven expertise in managing all aspects of an e-commerce business (Shopify or similar)
    • 3+ years of performance marketing experience on an in-house marketing team or agency

      team, including both media strategy and direct execution of media buys across social, digital, search, affiliate, and offline channels.

    • Comprehensive understanding of customer segmentation, flows and lifecycle

      management from acquisition and retention to maximizing LTV.

    • Strong strategic background creating and implementing successful media and marketing campaigns. Ability to drive marketing plans to new markets through integration of new social media outlets.
    • Ability to both analyze digital trends and drive consumer feedback as well as execute against it and take actionable steps
    • Demonstrated ability to show accountability of Digital Strategy and its direct impact on the business
    • Demonstrated clear, direct communication style, with the ability to lead and educate Senior Management on current and future digital trends
    • Articulate thoughts, write a concise deck, and demonstrate Thought Leadership
    • Recent, hands-on experience with all things digital (SEO/SEM, Google Analytics, Email, CMS, etc.)
    • Deep knowledge of online marketing tools and best practices
    • Expertise with web conversion optimization and web design
      • Strong project management, team management, and communication skills
      • Entrepreneurial ability to work and adapt in a fast pace environment
      • Ability to lead & own projects and willingness to adapt to evolving agency structure
        • Demonstrated ability to view future trends in digital and social media platforms to effectively keep the company media strategy engaging and forward thinking in the consistently changing marketplace
        • Collaboration - Translate deep technology & data-centric subject-matter expertise into language clients and marketers can digest. Enable others to unlock the vastness of digital insights out there. Teach people how to fish, but be prepared to be very hands-on.

Company Culture

Our vision is to create a world of unlimited possibility and potential for our customers, colleagues and our community. Our mission is to ensure customers grow their businesses and associates build their futures. We do this by providing outstanding products and unsurpassed service. Operating with a shared set of truths, collectively, we are able to unleash a world of possibility. Together, we set the P.A.C.E!

  • PEOPLE first. Everything else follows. We work hard to develop respectful, collaborative relationships and meet shared goals
  • Take ACTION. We are passionate entrepreneurs and execute with a sense of urgency and strong will to win. We fuel creativity and innovation.
  • CURIOSITY. We have a deep desire to learn and grow.
  • ETHICS – We do the right thing in our business and community, even when no one is looking.
  • ! – We have fun and make our mark! We get excited about what we do, we enjoy the process and recognize that enthusiasm and engagement are contagious.
Featured

Director of Ecommerce & Analytics

Director of Ecommerce & Analytics

JOB DESCRIPTION:

Along with our client, Route Networking Group is searching for a creative, analytical, collaborative, and self-driven individual to join our client's team! The  Director of E-Commerce Growth Strategy & Analytics will lead digital strategy for our client's e-commerce brand. Day to day efforts will be focused on optimizing digital platforms…

Location: Boise, ID

Tagged: Featured, Analytics, Marketing, Marketing & Advertising

JOB DESCRIPTION:

Ever wish you could form a brand-new dev team from the ground up to tackle the most complex programming challenges? How about being able to do that within an already established company that has sound financial backing, a great benefits package, and executive support? If you have, then this may be the gig for you!

Our client is delving into an exciting innovation cycle and want you to be a part of it! We are seeking an innovative and driven Principal Software Engineer who will be a part of a small strategic team tasked with the modernization of APIs, e-commerce, and cloud platforms. We are searching for a candidate who likes to take initiative, has a strong entrepreneurial spirit, a willingness to take risks, and the ability to move fast.

This tech modernization and innovation team will be dedicating the next 1-2 years on far-reaching and foundational distributed application architectures, cloud hosting and infrastructure, and integration event messaging systems. If you are looking for a change, want to get out of day-to-day minutia, and focus your creative efforts on innovation, check us out!

Our Ideal Candidate Has:

Innate desire to always be learning, never complacent, and drive to stretch uncomfortably

Creativity and vision for long-term strategies and solutions

Grit, persistence, and problem-solving skills

The ability to lead and influence change

Curiosity and proactive in the pursuit of new ideas and innovation

Strong conflict management skills

Well-rounded qualities of the Ideal Team Player – hungry, humble, and smart

Things You Should Know & Be Able To Do:

Advanced understanding of a wide breadth of software and database development technologies and ability to design, develop and debug in all tiers of complex applications

Excellent understanding of commonly used programming languages, OOP, design patterns, data structures

Expert knowledge of .NET framework, C#, SQL Server, HTML/CSS, XML, JSON, jQuery

Working knowledge of Cloud technologies such as AWS, Azure, etc.

Knowledge of Continuous Integration processes, solutions and tools such as Jenkins, Team City, Octopus Deploy, etc.

Experience in writing stored procedures and queries in SQL Server

Understanding of the Agile/Scrum project management process is helpful

Featured

Principal Software Engineer

Principal Software Engineer

JOB DESCRIPTION:

Ever wish you could form a brand-new dev team from the ground up to tackle the most complex programming challenges? How about being able to do that within an already established company that has sound financial backing, a great benefits package, and executive support? If you have, then this…

Location: Boise, ID

Tagged: Featured, Software Engineer

JOB DESCRIPTION:

Together with our client, RNG is on the lookout for a DevOps (Middleware) Engineer to help them manage development and operational related activities needed to support their e-commerce business as well as manage and support all other hosted web services.

ABOUT THE COMPANY

Our client provides a leading-edge e-commerce shopping environment for their consumers as well as a complete business management portal for their sales consultants which enables them to manage customers, orders, and parties. The consultant portal also provides analytics to help them market and grow their business. In addition, our client develops and maintains software for internal operations and management of our extensive product lines, global sales consultant base, manufacturing, finance, and numerous other business units.

In addition to the interesting work, there are some cool perks as well. The campus is beautifully landscaped and includes full-service cafeteria, fully equipped and staffed gym, extensive walking trails, and a Peet’s coffee bar. You’ll find that our client has some of the best and brightest people in the Treasure Valley who love solving interesting problems as a team and smelling great. If you look past the lovely smells, you’ll find an impressive amount of top-end technology behind this rapidly growing global business.

What You Would Do:

  • Develop and maintain system deployment automation processes to enable teams to deploy, manage, configure, scale and monitor their applications
  • Build, configure and manage tools for fast and reliable deployments of software
  • Build tools for infrastructure monitoring and resolve any issues while running in production
  • Plan, install and test new software releases, server automation, system upgrades, and resolve software related problems for both development and production enterprise systems
  • Configure, deploy, and ensure secure setup of Internet Information Services (IIS)
  • Support multiple projects by troubleshooting application issues and assisting developers on infrastructure related issues
  • Write custom tools and scripts to support the infrastructure and development teams, and help craft the direction and architecture of our systems
  • Create, update, and maintain pertinent documentation for procedures, policies, permissions, and landscape
  • Monitor web services, concurrent connections, server performance, and report on up-time
  • Proactively detect problems related to service and infrastructure operations and delivery services, conduct diagnostics, and provide service
  • Carry out incident and problem management support to the highest standards and coordinate the resolution with the appropriate resolver groups
  • Collaborate and assist other departments and development staff with web and application server analysis, monitoring, tuning, and troubleshooting as it relates to application access and transaction performance
  • Administer and support multiple web development environments to ensure server uptime and availability (4- 9’s)
  • Perform change management, configuration, design, and implementation of supported products and systems
  • Assist QA teams during load testing and for real time monitoring of all stages of application deployment
  • Provide hands-on service and infrastructure operations support to internal and external customers in accordance with the terms of the established Service Level Agreements (SLAs)

Our Ideal Candidate Has

  • 5+ years of DevOps Engineering experience including scripting, system deployment automation, and hardware and network infrastructure design
  • Expert level troubleshooting skills
  • Solutions Expert or equivalent certification in a DevOps/Cloud/Automation area required
  • Bachelor’s degree in Information Technology or demonstrated equivalent

What You Should Know

  • Strong working knowledge of scripting such as PowerShell, Python, Bash, etc.
  • Working knowledge of languages such as Ruby, C#, etc.
  • Working knowledge of orchestration tools such as Chef, Puppet, Ansible, etc.
  • Working knowledge of Cloud technologies such as Azure, AWS, etc.
  • Solid working knowledge of configuring and supporting virtualization platforms, i.e., VMware
  • Solid working knowledge of enterprise deployment strategies, high-availability
  • Strong knowledge of Continuous Integration processes, solutions and tools such as Jenkins, Team City, Octopus Deploy, etc.
  • Advanced knowledge installing, troubleshooting and diagnostics of Windows and/or Red Hat servers, Domain Name servers (DNS), IIS, and port security
  • Ability to administer web sites, redirect HTTP traffic, interpret web logs, configure load balancers
  • Ability to generate and manage Secure Sockets Layer (SSL) certificates
  • Ability to maintain new environment builds and complex troubleshooting
  • Strong working knowledge of web applications and server hardware
  • Ability to collaborate effectively with internal and external resources to provide excellent customer service to internal and external customers
Featured

Devops (Middleware) Engineer

Devops (Middleware) Engineer

JOB DESCRIPTION:

Together with our client, RNG is on the lookout for a DevOps (Middleware) Engineer to help them manage development and operational related activities needed to support their e-commerce business as well as manage and support all other hosted web services.

ABOUT THE COMPANY

Our client provides…

Location: Meridian, ID

Tagged: Featured, Software Engineer

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